At BendSheds, we strive to ensure that you are fully satisfied with your purchase. If you are not completely happy with your order, we have a straightforward return policy to assist you.
1. Return Eligibility
- Timeframe: Returns must be initiated within 30 days of receiving your item.
- Condition: Items must be returned in new, unused condition, with all original packaging and materials included.
- Proof of Purchase: A receipt or proof of purchase is required to process any return.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized sheds
- Clearance items
- Items damaged due to misuse, neglect, or improper assembly
3. Return Process
- Contact Us: Email us at contactbendsheds@gmail.com or call (970) 747 5880 to request a return authorization and receive return instructions.
- Packaging: Ensure that the item is securely packed in its original packaging to prevent damage during return shipping.
- Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
4. Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 5-7 business days.
- Refund Method: Approved refunds will be processed to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
- Shipping Costs: Original shipping charges (if any) are non-refundable.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or a full refund, including shipping costs.
6. Exchanges
If you wish to exchange your item for a different model or size, please initiate a return for the original item and place a new order.
Thank you for shopping with BendSheds! If you have any questions about our return policy, please contact us:
- Email: contactbendsheds@gmail.com
- Phone: (970) 747 5880